PROCESSING, SHIPPING & PICKUP POLICIES
At Exclusive Handz, we are committed to providing quality luxury hair and a seamless shopping experience. Please review our policies carefully before placing your order. By completing a purchase, you acknowledge and agree to the policies outlined below.
ORDER PROCESSING
All orders require processing time before they are shipped or available for pickup.
Standard Orders: 3–7 business days
Custom Units & Wigs 32” and Longer: 7–10 business days
Processing time does not include shipping time. Once your order has shipped, tracking information will be sent to the email address provided at checkout.​ Please keep processing and shipping times in mind when ordering hair for an upcoming appointment, event, or special occasion.
CUSTOM & LONG-LENGTH ORDERS
All wigs 32 inches and longer are custom-made and require approximately 7–10 business days for processing.
Custom wigs and wigs 32 inches and longer are FINAL SALE and NON-REFUNDABLE.
Additional processing time may be required for certain customizations. Please carefully review all selections and order details before completing your purchase.
SHIPPING
Once your order has been processed and shipped, you will receive tracking information via email.
Please carefully review your shipping information before submitting your order. Exclusive Handz is not responsible for incorrect or incomplete addresses entered by the customer at checkout. Once a package has been transferred to the shipping carrier, delivery timelines are subject to the carrier's operations.
LOST, STOLEN & DELAYED PACKAGES
Exclusive Handz is not responsible for carrier-related shipping delays or packages that are lost or stolen after tracking has confirmed the package as DELIVERED. If your tracking information shows delivered but you have not received your package, please contact the shipping carrier directly to begin an investigation.
LOCAL WIG PICKUP
Local wig pickup is available Friday through Sunday once you have received confirmation that your order is ready.
Please do not arrive for pickup until you have received your ready-for-pickup notification. We recommend inspecting your wig at the time of pickup. All wig sales are final, and custom wigs are non-refundable.
DAMAGED OR INCORRECT ORDERS
If you receive the wrong item or your order arrives damaged, you must contact Exclusive Handz within 24 hours of delivery. Please include your order information along with clear photographs and/or video evidence showing the issue. Once the claim has been reviewed and approved, a replacement will be provided at the discretion of Exclusive Handz. Failure to report an issue within 24 hours may void eligibility for replacement.