RETURNS, EXCHANGES & PURCHASE POLICIES
At Exclusive Handz, we are committed to providing quality luxury hair and a seamless shopping experience. Please review our policies carefully before placing your order. By completing a purchase, you acknowledge and agree to the policies outlined below.
ALL SALES ARE FINAL
Due to the nature of our products and hygiene standards, ALL SALES ARE FINAL. Exclusive Handz does not offer refunds once an order has been placed or processed. This policy applies to wigs, bundles, closures, frontals, custom units, and sale merchandise unless otherwise expressly stated.
EXCHANGE ELIGIBILITY
Although refunds are not offered, certain products may be eligible for an exchange.
To be considered for an exchange, the hair must be:
Unworn • Uninstalled • Unaltered • Unwashed • Unstyled​
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Lace must remain uncut, and the product must be returned in its original condition and original packaging.
Exchange requests must be submitted within 48 hours of delivery. Customers are responsible for shipping costs associated with an approved exchange. Items that do not meet these requirements will not be accepted.
ITEMS NOT ELIGIBLE FOR RETURN OR EXCHANGE
The following are FINAL SALE and cannot be returned or exchanged:
Custom Wigs & Units
Wigs 32” and Longer
Sale or Discounted Items
Worn or Installed Hair
Cut or Altered Hair or Lace
Colored or Chemically Processed Hair
Washed or Styled Hair
Once hair has been installed, worn, altered, cut, colored, washed, or styled, it is no longer eligible for an exchange.
NO EXCEPTIONS.
PRODUCT DISCLAIMER
Exclusive Handz provides luxury hair products; however, slight variations may naturally occur between products.
Hair textures may vary slightly due to sourcing. Hair length is measured while the hair is fully stretched, and minimal shedding may occur with normal wear and proper care. Exclusive Handz is not responsible for issues or damage caused by improper installation, maintenance, coloring, chemical processing, excessive heat, or improper hair care.
PAYMENT DISPUTES & CHARGEBACKS
Customers are encouraged to contact Exclusive Handz directly regarding any concerns with an order so that we have an opportunity to review and resolve the matter.
In the event of a payment dispute or chargeback, Exclusive Handz reserves the right to provide all relevant transaction documentation to the payment processor, including order confirmation, tracking and delivery information, customer communications, and acknowledgment of our store policies.
Fraudulent or abusive disputes may result in the customer being restricted from future purchases.
POLICY AGREEMENT
By placing an order with Exclusive Handz, you acknowledge that you have reviewed, understood, and agreed to our applicable Processing, Shipping, Pickup, Return, Exchange, and Final Sale Policies.